Telecare Service
Telecare consists of special sensors placed around the home and linked to a care alarm. A wide range of sensors are available to monitor certain health or environmental factors.

The alarm and sensors are linked through to a control centre which monitors all calls 24-hours a day, 365 days a year. This ensures that swift action can be taken should an incident occur.


These sensors can help vulnerable people to livesafely and independently in their own homes for as long as possible.

Smoke Detector This operates in the same way as a traditional smoke detector but in addition to raising a local audible alarm, it will also alert the control centre and ensure a response to the situation. In situations where the occupant has reduced mobility or dementia, the sensor provides the reassurance that if they cannot respond to the alarm themselves, the emergency services are alerted for them.

Fall Detector This sensor automatically detects a serious fall and raises an alert at the control centre.

Flood Detector This sensor provides an early warning by alerting the control centre of potential flood situations within the home, for example if sink or bath taps are left to overflow.

Bogus Caller Button Fitted near a door, this discreet button can be used to call for assistance if unexpected callers or strangers are at your door.

Bed and Chair Occupancy Sensor A specially designed pressure pad which fits under the mattress and provides an early warning by alerting the control centre when the user has left their bed/chair and has not returned within a predetermined time period. The sensor can also be used to turn on the bedside light when a person leaves their bed at night.

PIR (Passive Infra Red) Movement Detector This is used as part of inactivity monitoring and is a way of keeping a check that the occupant has been active within a set time period, e.g. 12 or 24 hours. Should no activity be found within that specified time (12 or 24 hours) then an alarm call is raised.

Property Exit Sensor The sensor detects an exit from the property between pre-set times and will raise an alarm if it fails to detect a return after a pre-determined time period.

Temperature Extreme Sensor Smoke detectors can be too sensitive to be used in the kitchen where many domestic fires begin. The temperature extreme sensor solves this problem by detecting a rapid rise in temperature over a short period. It will also raise a separate alarm if the temperature falls below a certain level.

Carbon Monoxide Detector This detects for potentially dangerous levels of carbon monoxide, such as from a faulty boiler or gas fire, and raises an alarm. Carbon monoxide can lead to drowsiness, loss of concentration, headaches and can prove fatal in extreme cases. *Pictures courtesty of Tunstall Group Ltd.